Hosting and maintenance
These terms describe how Jackson Digital, LLC (“Jackson Digital,” “we,” “us”) provides hosting and maintenance to clients. Your signed proposal or agreement says which services you have, the price, the hosting provider and the backup schedule. If it differs from this page, your agreement controls.
Unless your agreement says otherwise, managed hosting includes:
- a server or hosting account for your website at the hosting provider named in your agreement, set up and managed by us;
- security updates for the server software we manage, and a firewall where your plan includes a dedicated server;
- updates to WordPress, themes and plugins we manage, with a backup taken first;
- an SSL certificate (the secure padlock), renewed automatically;
- backups on the schedule and for the period stated in your agreement, and restoring the site from a backup if something goes wrong;
- monitoring that alerts us when the site stops responding;
- help with hosting questions and site availability.
Work outside that scope is quoted separately and done only after you approve it. This includes new features, design changes, content edits, search work, new development, email inboxes, domain renewals, premium plugin or theme licenses and other paid third-party services, more server capacity, and fixing problems caused by changes made by others.
We work to keep your site available and to restore it quickly when something goes wrong, but we do not guarantee uninterrupted service, a particular uptime percentage, or around-the-clock emergency response, and we do not offer service credits. Backups reduce the risk of losing data; they cannot guarantee that every change can be recovered.
Your domain, content and data remain yours. If hosting ends, we give you a complete backup of your website on request, as your agreement describes.
Support and response times
Our support hours are Monday to Friday, 9 AM to 5 PM Central Time.
Your agreement states a first-response target, counted in support hours from when we receive your request. For example, a target of 8 business hours means a request sent on Friday at 4 PM is answered by Monday at 4 PM. A first response means we have looked at the request and told you what happens next. It is not a promise that the problem is fixed by then: how long a fix takes depends on the cause, and we keep you informed until it is resolved.
You can reach us by the support page or email address we give you, or by phone at (210) 201-2553.
Recurring billing and automatic payments
Recurring services are billed in advance, monthly unless your agreement says otherwise, on the date you agreed to. Before you enroll, the enrollment page shows the amount due at enrollment, the recurring amount, the period each payment covers, the date of the first automatic renewal, and the payment authorization you accept.
Recurring services are paid automatically through Stripe, our payment processor, with the card or payment method you provide when you enroll. A payment recorded by hand (such as Zelle, cash or a check) can pay a one-time invoice, but it does not set up or authorize automatic payments for a recurring service.
Stripe sends a receipt for each payment. Your enrollment page has a link to Stripe’s secure billing page, where you can update your payment method and see past invoices.
Sales tax, where it applies, is shown separately on the invoice unless your agreement states otherwise.
We do not raise a recurring price without telling you in advance and asking you to accept the new amount before it is charged.
Cancellation
For agreements made under these terms, you can cancel a recurring service at any time, from the billing page or by writing to us. Cancellation takes effect at the end of the period you have already paid for; nothing further is charged.
If your signed agreement sets a different notice period or cancellation method, your agreement controls.
Canceling billing does not by itself take your website offline. We confirm with you what happens to the site, and you can ask for a complete backup.
Refunds
Payments are for the period or work they cover, and we do not routinely refund the unused part of a month after cancellation. Canceling a recurring service does not refund a completed one-time charge, such as a migration fee.
We will correct a billing error, and we will discuss a refund or credit if we did not provide a service you paid for, if the law gives you that right, or if we agreed to an adjustment with you in writing.
Failed payments
If an automatic payment fails, you are notified by email and can update your payment method from the billing page. Stripe retries the payment automatically.
If the payment is still unpaid seven calendar days after it first failed, we review the account and contact you. We do not suspend a website or delete data automatically because of a missed payment. A suspension would be a decision made by Jackson Digital for that account, and we would tell you in advance. We do not charge late fees.
Client data and support files
This section covers information you give us as a client: your contact and billing details, your support requests and the files you send with them, and the access we use to look after your website. Our Privacy Policy covers visitors to this website.
Where it is kept:
- Records about your account, projects, invoices and support requests are kept in our business system, which runs on a computer controlled by Jackson Digital, with daily backups kept on that computer for about four weeks.
- Support requests and files you send through our support page are stored by Cloudflare, which runs that page, and copied into our business system.
- Emails you send us stay in our email accounts, which are hosted by our email provider. Images and PDF files attached to support emails are also copied into our business system.
- Payments are handled by Stripe. Card numbers and security codes go to Stripe and are not stored by us. We keep the references Stripe gives us (customer, payment method, subscription, invoice and payment IDs), the card brand, last four digits and expiry date, and whether each payment succeeded.
- Your website and its data are kept at the hosting provider named in your agreement.
We use your information to provide and bill for our services and to keep a record of our work for you. We do not sell it. We share it only with the service providers named above as needed to provide our services, or if the law requires it.
Please do not send passwords by email or through the support page. We will arrange a secure way to share access.
You can ask us what we hold about you, or ask us to correct or delete it. We keep billing and tax records for as long as the law requires.
Acceptable use of hosted services
Websites and services we host for you must not be used to:
- break the law, or publish content that infringes someone else’s rights;
- send spam or bulk email that recipients did not ask for;
- host malware, phishing pages, or anything designed to harm visitors or other systems;
- try to gain unauthorized access to other systems, or interfere with the server’s security;
- use server resources in a way that disrupts the server or other services on it.
If we find a problem, we contact you to agree on how to fix it.
Versions and changes
This page is version 2026-11-12. When you enroll in a recurring service, we record the exact version of each part of this page that applies to you, and later changes to the website do not change it. If we change these terms for an existing service, we tell you in advance; a change to your price or payment schedule needs your acceptance.
Your signed proposal or agreement, and any amendment you sign, controls if it differs from this page.
Contact us
Questions about these terms: email hello@jacksondigitaltx.com or call (210) 201-2553.
Jackson Digital, LLC
San Antonio, Texas