Privacy Policy

Who we are

This Privacy Policy explains how Jackson Digital, LLC (“Jackson Digital,” “we,” “us”), a web and software development business in San Antonio, Texas, handles information collected through this website, jacksondigitaltx.com.

It covers this website and inquiries sent through it. It does not cover websites or systems we build or maintain for clients, which are governed by our agreements with those clients and by their own privacy policies, or other websites we link to.

Information you give us

When you send an inquiry through the contact form on our homepage, we receive:

• your name and email address;
• your business name and phone number, if you choose to include them;
• the message you write.

The form also contains a hidden field that people do not see. It helps us filter automated spam and is normally left empty.

If you email or call us instead, we receive the information you choose to share, such as your email address, phone number and what you tell us.

Please do not send passwords, payment card details or other sensitive information through the form.

Information collected automatically

Server records

Like most websites, our web server records technical information about requests it handles, such as your IP address, the date and time, the page or file requested, the referring page and your browser’s user-agent string. We use these records to operate, secure and troubleshoot the website.

Google Analytics

We use Google Analytics 4, provided by Google LLC, to understand how the website is used. When a page loads, your browser connects to Google and sends information such as:

• the page address and title, and the page you came from;
• browser, device, operating system, screen size and language;
• approximate location, which Google derives from your IP address;
• how you interact with pages, such as page views, scrolling and time on page;
• clicks on our phone number, email address or contact buttons;
• a notice that an inquiry was accepted by our website. This notice does not include anything you typed into the form.

On our newer pages, the page address sent to Google is limited to the page path and any campaign tags (the “utm_” labels some links carry). On some older pages, the full page address is sent.

Google signals, which links analytics data with signed-in Google accounts, is turned off for our property, and our Google Analytics property is not linked to an advertising account. Google describes how it handles this data at How Google uses information from sites or apps that use its services.

Cookies

Google Analytics stores first-party cookies in your browser (named _ga and _ga_ followed by our measurement ID) to tell visits and visitors apart. Analytics starts when a page loads. Our website does not set any other cookies of its own, and we do not use advertising cookies.

You can block or delete cookies in your browser settings, or install Google’s Google Analytics Opt-out Browser Add-on. Our website does not currently change its behavior in response to “Do Not Track” or Global Privacy Control signals.

Content loaded from other providers

Some of our pages load fonts from Google Fonts or images from Unsplash. When your browser requests those files, the provider receives your IP address and basic browser information.

How we use information

We use the information described above to:

• read and reply to your inquiry, and to discuss or provide services you ask about;
• keep a record of inquiries and our conversations with you;
• operate, maintain and secure the website, including filtering spam and investigating misuse;
• understand which pages and content are useful, and improve the website;
• meet legal obligations and protect our rights.

We do not sell personal information.

How inquiries are handled

Today, an inquiry sent through the contact form is handled like this:

1. The form sends your inquiry securely (over HTTPS) to our web server.
2. Our server sends the details to our team as an email notification through Resend, an email delivery service.
3. Our server also saves a copy of the inquiry in a backup file on the server. That file is not publicly accessible.
4. We read and reply to inquiries from our email accounts, which are hosted by our email providers.

We plan to move inquiries into an internal business management system in the future. That system is not in use for website inquiries today. We will update this policy before it changes how inquiries are handled.

Who we share information with

We share information with service providers that process it for us to run the website and our business:

• Website hosting: DigitalOcean, which hosts our server, and RunCloud, which we use to manage it;
• Email delivery: Resend, which delivers inquiry notifications;
• Email hosting: the providers that host the email accounts we use to read and reply to messages;
• Analytics and content delivery: Google (Google Analytics and Google Fonts) and Unsplash (images), as described above.

We may also disclose information if required by law or legal process, to protect the rights, property or safety of Jackson Digital or others, in connection with a sale or reorganization of our business, or with your permission.

How long we keep information

We have not yet set fixed retention periods for every type of record. Today:

• Inquiries: inquiry emails and the server’s backup copies are kept until we delete them. They are not deleted automatically. We keep them while they are useful for responding to you, for an ongoing or possible business relationship, and for our business records.
• Server records: kept on our server and not currently deleted on a fixed schedule.
• Google Analytics: our property keeps user-level and event-level data for 14 months. Google keeps aggregated reports beyond that period.

You can ask us to delete your inquiry at any time (see below).

Security

We use reasonable measures to protect information, including HTTPS for the whole website and blocking public access to stored inquiry copies. No website, server or email system is completely secure, so we cannot guarantee the security of information sent to or stored by us.

Your choices and requests

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, by emailing hello@jacksondigitaltx.com. We may need to confirm your identity before acting on a request, and we may keep information where the law requires us to or where we need it to protect our rights.

You can limit analytics by blocking cookies or using the opt-out add-on described above.

Children

This website is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Other websites

Our website links to other websites, including client websites we describe in our work. Those websites have their own privacy practices, which we do not control.

Changes to this policy

We may update this policy when our website or practices change. The effective date at the top shows when it was last updated.

Contact us

Questions or requests about this policy: email hello@jacksondigitaltx.com or call (210) 201-2553.

Jackson Digital, LLC
San Antonio, Texas